Job Description

• Answering phones/ Chats from customers professionally and responding to customer inquiries and complaints
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.

Responsibilities

Skills

• Be able to work on night shift rotation (5-day working/week) 
• Able to work under pressure in a service-minded manner 
• At least 1-2 years of hospitality experience or related field
• Able to communicate effectively in English and Thai are required