RESPONSIBILITIES:

• Managing product claims from customers and returning new units to customers within the agreed Service Level Agreement (SLA).
• Managing minimum stock levels and replenishment to ensure goods are available for urgent cases.
• Providing all preventive maintenance services on-site through shift rotation assignments.
• Supporting all corrective maintenance, site troubleshooting, and coordination with other related parties to resolve any site issues and problems within the resolution time set by the company's goals.
• Preparing and delivering incident reports to customers promptly, including root cause analysis and action plans with clear timeframes. Collaborating with regional teams for additional support as needed.
• Providing service reports with technical recommendations to customers, leading to additional purchase orders and opportunities for Service Sales on a weekly basis.
• Strictly complying with VERTIV's and the customer's safety standards and policies.
• Exercising a professional and customer-oriented approach, reflecting VERTIV as a company with world-class quality service levels.
• Keeping up to date with knowledge and application of company products/services.
• Continually developing and improving as a service professional through self-analysis, reading, benchmarking against the best in the industry, and practice.

QUALIFICATIONS:

• Bachelor degree in Electrical, Electronic Engineering
• Minimum of 3 years of experience in the power utility maintenance and services industry
• Understanding and knowledge of power-related products, especially for UPS, is an advantage.
• Basic computer skills required.