Customer Service - ShopeePay (Monee)

• Directly deal with customer on complex complaints that L1 cannot handle.

• Directly handle the task of L1 Frontline when inflow a lot and on campaign days. Willing to learn new things and adapt to the new environment quickly.

• Take high responsibility for serving customers by wow Customer Service.

• Get new initiatives to improve processes, daily task.

• Maintain a balance between company policy and customer benefit in decision making.

• Manage your Backlog, ensure KPIs such as: Productivity, CQM, SLA,...

• Perform other tasks as required by superiors.

Yêu cầu công việc:

• 1 year of working experience in customer service.

• Good communication and problem solving skills, thoughtful, enthusiastic.

• Working shifts from 6h00 to 22h00 all days of the week (8 working hour/shift).

• Good teamwork.

• Knowledge of Excel and English is an advantage.