Job Responsibilities

• Ensure on meeting daily KPIs
• Accountable for the success and quality of the process
• Ensures that the process is followed correctly in Service Operations
• Help improve the defined processes as we create more automation and gather information
• Ability to learn to work with customer internal tools
• Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
• Flexible to work in assigned shift timings as per process requirement

Requirements

• Excellent written, reading & spoken communications skills in Japanese and understanding of local culture
• Good communications skills (English)
• Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
• Excellent analytical and research skills
• Quick learning and understanding of complex processes
• Experience with social networking (or similar programs) Internet Savvy
• Willing to work in 24x7 environment
• Ability to manage critical situations with minimum supervision
• MS Office & strong key board skills
• Good interpersonal and communication skills
• Ability to perform in adverse situations
• Should be comfortable working with explicit & extremely sensitive content