In this role, you’ll be required to:
- Recovers overdue B2B payments from partners via calls and emails
- Negotiating repayment plans, and encouraging partners to find alternative payment solutions
- Meet the monthly assigned collection & outreach targets
- Approach challenges in a passionate, innovative, and decisive manner
- Possess excellent communication and negotiation skills, as well as an ability to work independently
- Establish contact with hotel owners/ management personnel and negotiate effectively to collect the outstanding balance owed to Agoda
- Collaborate closely with various stakeholders to verify payments and accurately record payments in the system
- Taking initiative and capable devising innovative solutions to enhance collection rates
- Contribute with effective ideas to automate manual processes and work with key stakeholders on implementing identified solutions
- Assist operational activities within the team, including but not limited to preparation of reports, data submissions etc
What You’ll Need To Succeed
- 1 – 8 years of debt collection background
- Proficient in Microsoft excel
- Must be confident, proactive and take personal ownership
- Skilled in negotiation
- Organized and detailed oriented
- Approach challenges in a passionate, innovative, determine and decisive manner
- Ability to work efficiently & independently, and to adapt to a fast-paced working environment
- Passionate and a fast learner in line with Agoda values
- Ability to problem solve and meet deadlines
