Buyer Insight & Communication - Operations, Shopee

A. Buyer communication: to help Users understand what is changing, how it will specifically affect them, and also proactively address buyer concerns & potential sentiment.

• Develop communication plans and concise content for various topics, including but not limited to new policy, product feature, user survey, MKT programs (Digital Product, Game, Loyalty Campaigns, etc), holiday announcement.

• Collaborate with internal teams (Logistics, CS, MKT, BD, etc.) to align on key messages & plans.

• Monitor and analyze communication performance & user feedback to assess the effectiveness.

• Proactively identify opportunities to enhance communication strategies, cost-effectiveness & team performance.

• Assist with other tasks and projects assigned by the line manager.

B. Buyer Insight

• Track and analyze industry trends by benchmarking policies, communication practices, and buyer behaviors across the e-commerce platform.

• Support reporting tasks as needed (e.g., weekly report, surveys, desk research).

Yêu cầu công việc:

• 2+ years of experience in Communications, Customer Experience, E-commerce, or related fields.

• User-centric mindset, with a passion for improving buyer experience.

• Excellent writing and editing skills; capable of simplifying complex information.

• Proficient with Excel/Google Sheets, analytical mindset, able to track performance and derive insights.

• Strong stakeholder management and cross-functional collaboration skills.

• Detail-oriented, proactive, and eager to learn and improve.

• Be open, flexible, and enjoy a fast-paced environment.