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The primary accountability of this position will be to deliver operational support and maintain a high level of service for the Billing Team (shared services) hub for the APNA region, located in Bangkok.
- Work closely and collaboratively with the Billing team members to prioritise operational tasks that meet our business-as-usual and unique business activities as they arise;
- Work closely with our Project Managers/Principals to ensure a consist approach of operations are followed across our region;
- Assist with the implementation of effective communication strategies to manage interactions between our local Project Managers/Principals, customers and the wider finance team;
- Focus on continual improvement and process enhancement of Billing procedures, templates, and processes.
- Ongoing implementation of new and improved systems globally, our Billing team will be required to learn these systems and coordinate system integration alongside the finance policies and procedures.
- This role will play a significant part in understanding the multiple system requirements to assist with the project management, whilst navigating through ongoing growth and changes in the business.
Operational Tasks Will Include
- Manage and monitor a busy Billing email inbox by allocating work and responding to Billing related enquiries correctly in a positive, friendly, and professional manner
- produce ad hoc WIP/billing reports and tackle complex billing transactions in the system
- liaise with multiple stakeholders within the region,
- work collaboratively with all stakeholders locally to support the Thailand Hub operation overall
- provide on the job training and ongoing support to team members to support operational outcomes
- ensure a high level of governance and compliance of our Finance systems, including data entry and filing structures.
- uphold a high level of confidentiality and professionalism with regards to sensitive information
Position Specification
The individual in this position will have the following qualifications and skills:
- Bachelor Degree in Business Administration, Finance or similar;
- 5+ years of experience as a billing specialist in a corporate environment;
- Previous team leadership experience is required;
- Previous experience preparing/ computing/ processing invoices, including knowledge of accounts payable, and time and expenses would be ideal.
- Proficiency in Microsoft Office applications (Outlook, Word, and Excel- VLOOKUP, Pivot Table, sorting, and general data manipulation);
- Strong team management, customer services, attention to detail, accuracy, organisational, and QA/QC skills;
- Fluent communication in English.
- Strong interpersonal and written and verbal communication skills (Professional level).
- Ability to work independently.
- Ability to learn and adapt to new systems and ways of working
- Have experience in dealing with large volume of data and raising large quantity of invoices
- Ability to handle large volume of queries from stakeholders
- Comfortable to work in different time-zones
