[BD] Application Support Service – SD Consultant

As a SD consultant for support and maintenance topic, ensure Incidents, Service requests and Problem tickets are resolved within the KPI’s and to the customer satisfaction with Quality resolutions.

Required skills:

Domain expertise in Sales and Distribution

Should have thorough knowledge on Sales Order Management , Delivery processing, Transportation management, Invoice processing.

• Output Management - through EDI, FILE transfer, Mail, PDF forms. Scripts, Smart forms.

• Very Good Knowledge in Idoc processing, Error handling and IDOC mapping knowledge

• Very Good experience in Job setups, process and Job error analysis

• Strong experience in Delivery, Shipments, Picking , packing , WM interface topics,

• Pricing: Configuration, error analysis.

• Credit Management, Availability check, Revenue recognition, Credit/Debit Memo

• Processing, Sales Returns, Free of charge delivery, Intercompany, STO, Billing

• Handling incident, service requests and problem tickets in SAP SD. Ability to do configuration, master data changes, end-to-end process flow

• Abap Debugging skills preferred

• Very good knowledge in LSMW.

• Cross module : CS,MM,FICO, PP,APO, GTS knowledge is an added advantage

• SAP S/4 Sales process understanding and good exposure.

•  Special business processes – 3rd Party / Consignments / Returns

Qualifications

Desired Skills:

• SAP certification in Sales and Distribution, S/4 Hana, ITIL certification

• Language: very good written and spoken English skills

General skills:

• At least 4 years of SAP SD consulting experience.

• Excellent problem-solving, consulting and decision-making skills.

• Handling incident, problem tickets, service and change request in SAP SD.

• Mentoring, guiding, supporting and directing associates.

• Good communication and interpersonal skills - Should be able to work independently with minimal supervision

Location:364 Cộng Hòa, street, Tân Bình, Hồ Chí Minh 70000, Vietnam