Provide excellent support experience to customers via phone call, email and live chat for Global Automotive Brand.
Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
Build sustainable relationships and engage customers by taking the extra mile
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Possess at least 4 years of a bachelor's degree in any field.
1-2 years overall work experience with 1 year as minimum in customer service role.
Excellent verbal and written communication skills in English and Thai.
Able to relocate to Malaysia.
Able to work on weekends and public holiday (Rotational shifts)
