Associate, Claims & Compensation - Customer Service, SPX Express

• Responsible for reviewing cases related to shipments and lost/damaged goods.

• Collaborate with operations to motivate them to manage inventory effectively to prevent overdue orders per SLA.

• Conduct investigations on lost goods to determine reasons for stock holding at a station or exceeding loss thresholds.

• Review the entire order list to identify process errors and initiate appropriate loss compensation.

• Make sound recommendations based on investigation findings.

• Communicate effectively across functions.

• Ensure compliance with all relevant standards, working practices, guidelines, and KPIs.

• Perform any other similar or related tasks as required or directed.

Yêu cầu công việc:

• With at least a year of experience handling claims, preferably with a background in the E-Commerce industry.

• Excellent communication and interpersonal skills, both verbal and written.

• Analytical with effective negotiation and problem-solving skills.

• Able to develop solutions and communicate effectively across the organization.

• Capable of clearly identifying and defining issues raised via emails and making necessary recommendations.

• Strong teamwork skills, a positive attitude, and a willingness to learn.

• Driven, motivated, and proactive.

• Personality traits: trustworthy, careful, and proactive.