Assistant Manager, Claims Investigation

• Going to the scene: Search for signs and assess the situation surrounding the accident. Check for indicators (observe wounds, surface traces, locations, and related vehicles). Record information using a camera or phone to take photos of the scene and document it.

• Search for witnesses (contact people present at the scene to gather information). Record testimonies (ask about what they heard and saw, and carefully note every detail).

• Interview the insured, witnesses, and related individuals.

• Check and verify information (compare testimonies from different witnesses to find the truth).

• Verify evidence: work directly with hospitals, police, and relevant authorities...

• Collect evidence: Create an evidence list (including photos, videos, recordings, documents...).

• Save evidence (ensure evidence is stored safely and is not lost or damaged).

• Analyze data. Review the collected information (analyze the evidence and testimonies to determine the cause of the accident). Utilize tools and software for effective data analysis.

• Final investigation report: Draft an incident report with clear conclusions and supporting evidence.

• Suggest actionable solutions to address the identified issues. Recommend preventive measures to mitigate future risks.

Required Qualifications:

• EDUCATION

  Police, Law, Finance, Economy.

• A bachelor's degree in criminal justice, criminology, law enforcement, or a related field is often required. Advanced degrees or specialized certifications can be advantageous.

Preferred Qualifications:

• EXPERIENCE

  Relevant Experience: Prior experience in law enforcement, private investigation, fraud examination, or a related field is typically required. Experience in specific industries (e.g., insurance, finance) can be beneficial.

• Legal Knowledge: Thorough understanding of legal principles, regulations, and ethical standards related to investigations.

PROFESSIONAL / TRADE QUALIFICATION

Certifications from recognized institutions, such as Certified Fraud Examiner (CFE), Certified Financial Crime Specialist (CFCS), or equivalent, can enhance credibility and expertise

• Analytical Skills: Strong analytical and critical thinking skills to assess complex situations, analyze data, and draw accurate conclusions.

• Attention to Detail: Meticulous attention to detail to ensure that no piece of evidence or information is overlooked.

• Communication Skills: Excellent verbal and written communication skills for interviewing witnesses, writing reports, and presenting findings.

• Problem-Solving Skills: Ability to think creatively and solve problems efficiently under pressure.

• Technical Proficiency: Familiarity with investigative tools and technologies, such as data analysis software, surveillance equipment, and information management systems.

• Research Skills: Strong research skills to gather and verify information from various sources.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.