Application Operation (Mobile Finance Platform Operation)

Job Summary

• System Admin for Payment Gateway (SDPG)

Job Description

- Provide first and second tier support on system

- Monitor and maintain system to be stability and ready to use

- Understand, investigate, troubleshoot and resolve incidents, finding the root cause and effectively communicate to users

- Provide timely response, follow-up and resolution to ensure all support activities are tracked and closed within committed SLA

- Troubleshoot system, network problems, diagnosing and solving software faults

- Configure system according to business requirements, debug, troubleshoot, fix configuration and integration issues

- Work collaboratively with user and development team

- Provide improvement for monitoring system proactively