Job Description

• Excellent knowledge of word processing.
• Responsible for the preparation of office correspondence using appropriate format, as set by the company, regarding fonts, logos, etc.
• Receives, opens, and sorts all incoming business mail and arranges for the mailing of outgoing office mail for the GM and EAM/HM.
• Handles all office correspondence and information with discretion and confidentiality.
• Maintaining and updating a conventional office filing system which provides for easy access to data requests.
• To maintain an electronic filing system on his/her assigned PC’s hard disc.
• To keep meeting minutes when required.
• Answering, screening and transferring phone calls for the GM.
• Schedules appointments for the GM and keeps him informed and updated.
• Receives screens and welcomes office visitors in a courteous, professional manner, maintaining standards of hospitality established by the company.
• Sees to the proper handling, use and maintenance of office equipment and supplies.
• Coordinates for cleanliness and maintenance of the Executive Office area.
• Maintains an orderly and organised space.
• Acts as liaison and coordinator between the GM’s and EAM/HM’s offices and other departments and department heads.
• Maintains a professional and friendly relationship and approach with his/her counterpart in the owning company and Accor Regional Offices.
• Handles and arranges travelling issues for the GM and other HOD’s when necessary.
• Collects necessary information for the planning and preparation of the HOD’s roster/schedule.
• In coordination with the GM, plans and prepares the MOD’s monthly roster/schedule and keeps the GM updated on changes and corrections.
• Collects necessary information in order to establish a weekly attendance forecast of the Executive Committee members and Department Heads for the GM’s overview and keeps the GM updated on changes.
• Receives information from the EAM/HM, Director of Rooms, FOM, AFOM in order to prepare the GM’s welcome letter for all hotel VIP’s.
• Ensures proper distribution of information from the GM’s office to all concerned and vice versa.
• Keeps the GM informed on routine matters relevant to the operation of the hotel.
• During the GM’s absence, he/she prepares a daily summary of major happenings in order to update the GM upon arrival, or upon request.
• Ensures correct flow of information by becoming familiar with the organizational chart and company hierarchy.

Qualifications

• Attention to detail, style and aesthetics of hotel is critical.
• Outstanding verbal and written communications skills.
• Sense of secrecy and discreetness
• The ability to react and adjust to changing business environment and lead the team in ensuring efficient financial management of the department.
• College Degree in Secretarial / Management or similar field.
• 2-5 years’ experience in similar role.
• Fluent in English and Thai, a third international language is a plus.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.