Senior HR Operations (ELCM)

Key Responsibilities

• Provide a consistent, timely, accurate and customer-focused HR administration service to key stakeholders and customers, contributing to the HR Ops overall vision and strategy.

• Support the processing of organizational HR information utilizing various HR systems.

• Validate and audit data to ensure data integrity.

• Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service.

• Interpret and ensure compliance to simple and complex policies and procedures. Foster, develop and maintain strong internal and external relationships with key vendors.

• Utilize multiple online systems to research, analyze, troubleshoot issues, complete requests and help resolve employee, manager and HR needs.

• Utilize the case management system to document and escalate inquiries.

• Educate employees on HR services and encourage use of self-service tools.

• Identify opportunities for enhancements, automation and continued self-service.

• Be a subject matter expert for all relevant services, processes and policies.

• Work collaboratively with all areas to ensure targets are met and/or exceeded and company initiatives are supported.

• Responsible for achieving internally-set quality standards and identified goals and metrics.

• Create content or knowledge articles and training tools to include in the external/internal knowledge base and continually share with team and clients.

• Support the onboarding process for the business.

• Special Projects and any other duties assigned by the manager.
  
  

Requirements

• Bachelor’s / Masters in HR is Preferred

• 5 years of relevant experience in HR function- Employee Life Cycle Management (ELCM)

• Excellent proficiency in English and Thai

• Good Knowledge in MS. Office Applications- (Outlook, Excel, Word, PowerPoint)

• Highly Process oriented, strong attention to detail with high level of accuracy

• Demonstrate ability to work with leaders, HR business partners, stake holders and teams across all functions

• Demonstrated customer service skills with a strong ability to handle stakeholder queries across regions

• Quick learner and Strong understanding of HR processes, Policies, and procedures across regions

• Able to demonstrate Strong Problem solving, analytical skills, Time management, prioritization, and Follow-up Skills

• Proactive in achieving results and seeking improvements with excellent Project management skills

• Able to multi-task, effectively managing a wide range of daily activities and any ad-hoc activity

• Able to work as a productive, collaborative member of a team, with good research abilities

• Knowledge in Case Management and Data Management tools-preferably ServiceNow and Workday or any other tool will be an added advantage

• Ability to work in fast paced environment who can manage all deliverables within agreed service level