Manager, Workforce Management

Responsibilities

• Budget Analysis: Analyze workforce-related expenses and identify opportunities to optimize labor costs without compromising service quality.

• Cost Forecasting: Develop accurate forecasts of workforce expenses based on demand, historical data, and market conditions.

• Resource Allocation: Collaborate with department heads to determine cost-effective resource allocation strategies.

• Cost Reduction Initiatives: Lead initiatives aimed at reducing overhead and operational costs through improved workforce planning and management.

• Financial Reporting: Prepare and present detailed financial reports on workforce costs to senior management, highlighting key insights and recommendations.

• Vendor Management: Oversee relationships with external vendors or consultants related to workforce management to ensure cost-effectiveness and quality service delivery.
  

Requirements

• Bachelor’s degree preferably in Business administration or finance.

• Proven experience in workforce management, vendor management, Project Management

• Strong skills in identifying issues and implementing effective solutions related to customer experience elevation and cost optimization

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Strong Stakeholder management internal and external