Technical Specialist - Modern Work - Major Growth

Responsibilities

• Scale Copilot and Teams Customer Engagements: You will reach out to customers proactively and independently using knowledge of customer context; expertise in Copilot for Microsoft 365, Microsoft Teams Calling, Meetings, Teams Premium, and devices; depth knowledge in Frontline Worker enablement and Viva solutions; along with other technical and industry knowledge. Leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams including partners and CSU, leveraging knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, customer investment funding [ECIFs]) and leveraging foundational knowledge of resources (e.g., roles, Microsoft Technology Center, demo sites, virtual sites).
• Leverage Partner Ecosystem: You will act as the liaison between the partner and team and facilitate partner resources and processes. Identifying Copilot for Microsoft 365, Microsoft Teams Calling, Meetings, Teams Premium, devices, Frontline Worker and Viva skill and resource gaps and providing feedback to internal teams.
• Build Strategy for Copilot and Teams: You will provide strategic, technical, and partner input based on Microsoft capability at the account level, leveraging knowledge of partners, open-source solutions, and competitors in the Copilot for Microsoft 365, Microsoft Teams Calling, Meetings, devices, Teams Premium, Frontline Worker enablement and Viva solutions space. You will take knowledge of customer feedback, specific Microsoft Teams solutions, and their context in a competitive landscape and delivering core competitive knowledge back to engineering teams to enhance Microsoft Teams and Copilot capabilities and to develop compete strategies.
• Solution Design and Proof for Copilot and Teams: You will demonstrate (e.g., Architectural Design Sessions, and Proof of Concept sessions) Copilot for Microsoft 365, Microsoft Teams Calling, Meetings, devices, Teams Premium, Frontline Worker enablement and Viva products, services, and integration; presenting and applying architecture patterns for design, development, configuration, and deployment/adoption/governance planning; applying sales methodologies (e.g., MCEM); leveraging partner/customer teams as needed.
• Education: You will proactively identify learning gaps; monitoring & responding to internal tech community posts, attending community calls, sessions, hackathons, etc. Practicing expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture and demonstrating new and updated Copilot for Microsoft 365 and Microsoft Teams products and services.
• Embody our culture and values.

Qualifications

Required/minimum qualifications

• Master's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience
• OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 6+ years technical pre-sales or technical consulting experience
• OR 7+ years technical pre-sales or technical consulting experience OR equivalent experience.

Additional Or Preferred Qualifications

• Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).
• 6+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• 8+ years technical pre-sales, technical consulting, or technology delivery, or related experience OR equivalent experience.