Product Operations Administrator

In this Role, you will get to:

• Handle data validation and processing in operational level aligned with standards and SLAs of Product Content Operations

• Analyze, report, and distribute validation results, suggest ideas with actionable plan to improve and develop both manual and automated workflows regarding quality and efficiency

• Maintain and improve work standards and SOPs/guidelines, ensuring documents are always up to date

• Collaborate with internal and external stakeholders to improve quality of works regarding operational and/or technical approaches, also propose idea with actionable plan to standardize workflows and documents

• Identify, troubleshoot, and resolve issues upon requests

• Support ad-hoc projects upon requests
  
  

Requirements:

• Undergraduate degree from an accredited university (fresh graduates are welcome)

• Excellent written and verbal communication skills in English; fluency in other languages is a plus

• Experiencing in day-to-day operations in tech or Hospitality/OTA industry is a plus

• Data-driven, analytical, and detail-oriented mindsets are required

• Ability to work under pressure and time-constraint environment; fast learner, adapts well to and is energized by change

• Ability to self-manage, multi-task, communicate effectively, work independently, and work as a team; proactive, friendly, with a sense of ownership

• Proficiency in MS Excel (i.e. Pivot table, Vlookup); SQL or other programming language is a plus