Guest Relations Officer - Chinese Speaking

Responsibilities:

• Providing our guests a customer service in accordance to the Rosewood Bangkok procedures thriving to go the extra mile at all times by being intuitive, refined and engaging.

• Monitoring and maintaining cleanliness and organization of the front desk and lobby area.

• Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.

• Effectively communicating and prioritising tasks in a sophisticated environment.

• Intuitively anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.

Qualifications:

• The ability to work in a team and build relationships with the others.

• Having a real passion for guest service and taking ownership of the guest experience.

• Being organised and proactive in managing your tasks.

• Having an engaging presence.

• A good understanding of the function of property management systems (Opera).