Delivery Associate

Key responsibilities:

• Interact with clients/employees/customers in a courteous, friendly and professional manner using Strada's HR policies, procedures and/or practices
• Listen attentively to clients/employees/customers’ need/concern and demonstrate empathy
• Prepare and provide accurate resolution within the provided timeline to the client/employee/customer via the ticketing system
• Handles and tracks incoming ticket/cases, emails, chats and occasional calls
• Interacts with other departments and clients by phone and e-mail
• Escalates requests to appropriate teams
• Builds up and maintains a relationship of confidence and mutual respect with clients
• Analyses and solves HR questions (policies, procedures, collective agreements etc.)
• Analyses and solves HR system questions (Benefits, Workforce Administration, Time, Organizational Management, Payroll etc.)
• Provides HRIS Navigation Support, analyses and solves questions
• Maintains Detailed Work Instructions, Job Aids and FAQ list
• Archives Documents in Employee Files
• Performs data entries with the use of our HR tools/platforms
• Communicate effectively with individuals/team to ensure high quality and timely expedition of requests.
• Effectively transfer misdirected clients/employees/customers requests to the appropriate party
• Contribute ideas on ways to resolve problems to better serve the clients/employees/customers and improve productivity
• Participate in activities designed to improve customer satisfaction and business performance.
• Maintain a broad knowledge of Strada's HR services (HR Administration, Talent Administration, Benefits Administration etc.)

Qualifications:

• Bachelor's Degree
• Can understand, read, write and speak Thai Language (Native/Fluent)
• Good English communication skill
• Preferably with background in BPO industry/customer service skills for at least 1 year
• Preferably have knowledge with HR tools/platforms and can multitask
• Knowledge with MS Office