Beauty Consultant

Mô tả công việc

1. Service Consultation and Quality Assurance
Receive monthly targets from the Department Manager.

Record and manage customer-related information and data accurately.

Provide consultation on services and products that meet customer needs.

Guide customers through procedures to use the services smoothly and conveniently.

Handle phone calls and assist customers at the service counter.

Confirm appointments for medical examinations and service usage for the next working day.

Perform customer care according to scheduled appointments, especially for potential customers.

Update and advise customers on promotional programs, new services/technologies, and preferential policies.

Build and maintain good relationships with customers to enhance satisfaction and loyalty.

2. Coordination and Process Improvement
Coordinate to resolve issues arising during service implementation to achieve departmental goals.

Participate in training courses and skill development to improve professional expertise and comprehensively meet customer satisfaction.

Report operational status and related information regularly to the Department Manager for timely adjustments.

Yêu cầu ứng viên

Gender: Not specified / No gender requirement
Experience:

Minimum 1 year of experience in Beauty Consultant

Prior experience in consulting for spas, aesthetic clinics, or specialized/general medical clinics is preferred.

Skills & Qualities:

Proactive, quick learner, and driven to grow in the role.

Strong sales closing skills, ability to handle objections and persuasive communication.

Honest, positive, and self-motivated attitude.

Ability to work independently and perform well under pressure.

Clear, pleasant speaking voice and excellent phone communication skills.

Quyền lợi

Compensation & Benefits
Income range: From 10 to 25 million VND++, depending on experience and performance.

Attractive performance-based bonuses, including daily, monthly, quarterly, and annual incentives.

Special occasion bonuses: Holidays (Lunar New Year, Mid-Autumn Festival, Women's Day 08/03 & 20/10, National Holidays 30/04 & 02/09, birthdays, etc.).

Unlimited beauty service privileges for employees and their family members.

Company trips & team-building activities: At least once per year.

Comprehensive welfare policies, including:

Social insurance (BHXH), health insurance (BHYT), unemployment insurance (BHTN)

Annual health check-up

Lunch allowance

Parking support

Provided work equipment: Phone, laptop/iPad, or other necessary tools for the job.

Training opportunities: Participate in professional development courses including:

Service knowledge

Sales skills

Marketing & business skills

Work environment: Luxurious, youthful, dynamic, and highly professional.