Talent Acquisition Partner, Customer Experience Group

What You’ll Do

• Own the hiring strategy and execution to ensure 100% staffing targets for high-volume and niche roles in the Global Support Vertical and Operations.

• Optimize recruitment funnels to improve speed, quality, and efficiency—backed by data and experimentation.

• Collaborate closely with TA Partners, Coordinators, Operations Leaders, HR Business Partners, and Analytics teams across geographies.

• Lead role intake sessions, craft compelling JDs, and ensure structured, consistent interview processes and documentation.

• Analyze recruitment data and translate insights into actionable improvements across sourcing, assessments, and conversion.

• Mentor and coach Associate TA Partners; build capability and consistency across the extended global TA team.

• Lead or contribute to strategic TA projects such as:

• Building recruiter upskilling programs

• Piloting new sourcing or assessment methodologies

• Embedding operational excellence into every recruitment stage

• Introducing tools or technologies that elevate the candidate and stakeholder experience
  

What You’ll Bring

• 5+ years of end-to-end recruiting experience in fast-paced, global or high-growth environments

• Strong data fluency—comfortable using metrics to diagnose issues and drive change

• Proven ability to influence and collaborate with cross-functional stakeholders

• Track record of hiring quality talent in volume and/or international markets

• Excellent communication skills with a customer-centric mindset

• Passion for innovation, continuous improvement, and high standards

• Must be based in, or willing to relocate to, Bangkok, Thailand