Clinic and Operations Manager

About the job

• Manage daily clinic operations including customer flow, staff management, and inventory controls. You will be involved in:
• Overseeing building or space selection, layout, and readiness
• Defining workflows, staffing plans, and equipment/supplies needed
• Establishing customer-focused protocols spanning appointment booking, intake processes, referrals, and billing
• Instilling a welcoming culture through staff selection, training, and development with a focus on hospitality mindsets
• Monitoring clinic environment and staff friendliness to ensure positive, supportive patient experiences
• Identifying any opportunities to improve comfort, care, or accessibility in the clinic
• Working closely with the key leaders to develop new policies, protocol and procedures of clinic and operations part both online and offline
• Provide leadership, strategic problem-solving and guidance enabling smooth functioning of Ooca's blended care model
• Oversee the daily operations of the clinic, including managing staff, scheduling appointments, and maintaining customer records
• Implement efficient processes to ensure seamless patient journeys and optimize operational efficiency with high customer satisfaction
• Work closely with provider success and customer success teams to enable seamless patient journeys and operational efficiency
• Implement quality improvement initiatives and compliance with healthcare regulations and industry standards (JCI, ISO or etc.)
• Ensure compliance with healthcare regulations, focusing both on our virtual care delivery and clinical site
• Develop and manage the clinic budget, maximize revenue generation, and oversee accurate billing processes
• Optimize inventory controls and vendor relationships supporting uninterrupted client services
• Recruit, train, and supervise team of 4-5 clinic staff, fostering a collaborative, positive work environment and highest standard

Requirements

• Graduate in healthcare administration, Administration, Business Administration, or a related field (master's degree preferred)
• Graduating in Psychology or Nurse would be an advantage
• 3+ years' experience in health and wellness industry with telehealth or virtual care settings strongly preferred
• 3+ years' experience in clinic management
• Previous hotel & hospitality management is an advantage
• Experience in managing clinic, healthcare facilities or wellness center
• Knowledge of healthcare regulations, compliance, and billing practices
• Strong leadership skills and the ability to manage and motivate a team
• Proficiency in Microsoft Office and mental health record systems
• Service mind, good problem solving and negotiation skills
• Excellent communication and interpersonal skills
• Fluency in English is essential
• Willing to welcome and communication with both adults and children with a service-minded attitude
• Working 6 days per week, may have to come to work on Saturdays, Sundays or holidays, depend on duty at the ooca Clinic