Warehouse Assistant Manager - Operations, Shopee (Can Tho)

1.Maintain a safe working environment

• Maintain a safe warehouse environment. Ensuring workers’ physical and mental well-being is top priority.

• Collaborate with the HSE team to ensure compliance with all laws, regulations and safety standards.

• Proactively identify and eliminate safety hazards.

• Take thorough and rapid corrective action to address any safety incidents.

2. Drive operational performance to improve buyer experience

• Manage a team of Field Leaders (Supervisors, Team Leads) and Warehouse support staff to drive daily operations.

• Establish targets and protocols to ensure daily execution is meeting the business targets related to throughput, cost, buyer and seller experience and worker experience.

• Answer for and close gaps in key metrics. Develop and execute action plans that rapidly drive daily operations to achieve expectations.

• Identify opportunities for long-term improvement related to people, process and technology, develop and implement continuous improvement initiatives with the project team.

• Continuously deepen your understanding of the business and the activities of other teams. Build cross-functional relationships to better understand the needs of our buyers, sellers and workers.

3. Develop a team of field leaders

• Train, coach and build field leadership teams; continuously improve their soft skill communication, technical and problem-solving skills; as well as deepen their understanding of the business.

• Provide effective feedback to field leaders and warehouse staff; improve underperformers’ performance and recognize strong performers.

• Ensure workers and field leaders are engaged. In particular they know their role and what success looks like; they have the resources to be successful and they know why their work is important

• Effectively communicate our vision and direction for the team

4. Lean leadership and People development

• Train, coach and build the team on the job, to develop their communication skills, technical operation capabilities and leadership skills.

• Communicate effectively with the team to help them understand the business priorities. Deliver the vision, inspire them and engage people to work together towards the same goal.

• Lead by example.

• Other tasks are assigned by the Company from time to time.

Yêu cầu công việc:

• At least 5 years of experience in management roles with proven track record in leadership.

• Minimum 2-year experience in a Field Operations environment (warehousing, logistics, manufacturing etc.); comfortable working on the shopfloor and engaging with frontline workers.

• Result-driven with a proven track record of delivering results.

• Strong problem-solving skills and comfortable using data and metrics to make informed decisions.

• Written and verbal proficiency in English. 

• Strong written and verbal communication in Vietnamese.

• Experience with ecommerce warehousing and fulfillment is preferrable. 

• Understanding of Lean Six-Sigma or other operations-focused academic experience, project management. or other continuous improvement experience will be a plus.

• Strong leadership and advanced people management training.