Trust & Safety QA Team Lead

Responsible for:

• Site Quality performance
• Drive and lead RCA, Analysis, Action plans
• Drive Quality Targets
• Developing people
• Develop and maintain good working relationship with client counterparts
• Coordinating and managing assigned capability roles
• At least 2 years of relevant experience
• Management reporting experience
• Managing measured productivity of team
• Experience managing productivity-driven operation
• Strong leadership skills
• Ability to learn quickly through self-study, classroom, and hands-on experience
• Strong analytical skills
• Strong communication skills with all levels of employees and management
• Ability to perform special projects as needed in addition to daily responsibilities
• Strong organizational skills
• Flexibility to work in different shifts and overtime; or swing shifts as needed.
• Ability to organize staff and supervise workload for maximum efficiency