Co-innovate with our clients to outline transformation roadmaps.
Support delivery, account management, and sales teams in problem-solving and driving business growth
Opportunity Identification by conducting detailed Process Discoveries &/ Customer Journey Mapping
Develop Innovative solutions which help in addressing the identified people, process, and technology opportunities.
Lead innovation-related discussions with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils, and Consulting engagements
Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact.
Create a culture of problem solving by imparting trainings
Identify new technologies which can help us improve CNX &/ our client’s business processes
Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs.
Requirements –
4-6 Years of overall experience
Comprehensive understanding of Business Process Service & CX business & associated channels
Strong expertise in industries/domains like Automotive; BFSI; Consumer Electronics; Energy and Public Sector; Healthcare Services; Insurance, Media & Communications; Retail & eCommerce; Technology; and Travel, Transportation & Tourism
Solution Building – Business Transformation Roadmaps
Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)
Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
Expertise in conducting Process Discoveries & write Process Design Documents
Lean Six Sigma BB / MBB Certification
Agile/ Scrum Certification
Experience in Organization Change Management
Experience in Agile Methodology
Experience in Customer Journey Mapping
Very good understanding of Design Thinking
Excellent verbal and written communication skills - English
Excellent Presentation and Use case storyboarding skills
Very strong internal and external stakeholder management
Strong PowerPoint and Excel skills
Ability to work with cross-functional teams
Skills
Process Engineering
Speech Analytics
Robotic process automation
Business Transformation
QA Automation
Functions
Information Technology (IT)
Job Overview
Job Type:
Full-Time
Company
Concentrix
34 active jobs
Industry:
Technology
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