Responsibilities:

• Actively investigate and analyse patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform.

• Identify patterns of abuse, and perform root cause analysis to determine the specific methods and motive of exploitation.

• Providing investigation insights to customer facing teams, and support de-escalation of customer feedback.

• Conduct risk reviews for business activities, and provide subject matter support before, during, and after activity.

• Respond to requests from law enforcement and regulatory agencies, and collate necessary information for submission.

• Responsible to triage, manage, and escalate any fraud incidents.

• Perform other ad-hoc tasks related to fraud operations.
  
  

Qualifications:

• Minimum of 1 year professional experience in operation and investigation related to fraud, abuse, or cybercrime.

• Detail-oriented and highly analytical, with an ability to understand complex relationships among large datasets.

• Knowledge of SQL, Python, or equivalent is a plus.

• Strong ability to gather information from various sources to substantiate investigation hypotheses.

• Work well under pressure, and can prioritize high impact escalations.