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    Technical Support Specialist

    Full-Time
    Bangkok, Thailand
    Posted: July 4, 2024
    Position Details

    Your role:

    • Manage effective communication with users in relation to logged service requests.
    • Effectively utilize service tools for the logging, triage, and classification of cases in line with published work instructions.
    • Perform preventive maintenance of solution based on standard checklist including but not limited to deployment of fixes / patches and software updates.
    • Effectively utilize knowledge tools such as the Technical Publications, Configuration Management Systems and the Known Error Database in case diagnosis and resolution.
    • Review all assigned cases to ensure quality data has been provided.
    • Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved.
    • Negotiating and prioritizing case load with the Service Delivery Manager/ Technical Account Manager and/or the support teams.
    • Maintain ownership of Problems and Critical Incidents and interaction with the incident management team and problem management group in critical case resolution.
    • Adhering to Philips processes for Incident, Problem, Change and Release Management.
    • Ensuring all support documents are updated as required and manage appropriate sign off.
    • Attend site Service meetings as per Service Level Agreement requirements.
    • Assist in the implementation of new projects as an active member of a project team and working on deliverables assigned by the project manager.
    • Assist in the upgrading of existing customer’s solution.
    • Willingness to be based at customer premise as a site engineer and adaptable to be deployed to take on other deliverables within the scope of the role.


    You're the right fit if:

    • Having general IT background – adequate technical background to understand basic workings and interactions between applications relevant to the area of healthcare IT expertise as utilized in large enterprises.
    • Technical skills in Computing Hardware and Software installation and configuration, Microsoft and Oracle software suites & Working knowledge of networks.
    • Ability to communicate in English and local Thai language.
    • Customer Service acumen & Eagerness to learn and adapt to the situation that is presented.
    • Previous Healthcare solution support experienced (preferable).



    Skills
    Sales Acumen
    Healthcare
    Technical Ability
    Eagerness
    IT

    Functions
    Information Technology (IT)

    Job Overview

    Job Type:

    Full-Time


    Company

    Philips logo

    Philips

    9 active jobs

    Industry:

    Healthcare & Pharmaceutical

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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