Technical Support (Malaysia Native)

Responsibilities;

• Provide all required information to customer through out any channels (Phone, Email, Chatbot, Social Media, etc.)
• Handle and support customer issue/ problem to ensure that the problem will be solved and recognized as per aspect and contribute the customer satisfaction.
• Cooperate with all related parties in case that next further is required to be response/ proceed from related parties.

Qualifications;

• Bachelor's Degree in any field.
• Fresher is welcome and customer service experienced is a plus.
• Excellent in English for Speaking, Listening and Writing (At least B2 is needed).
• Bahasa Native Speaker.
• Working 5 days a week only and 2 shift rotation (9-18, 13-21)