About the job

• Respond promptly to customer inquiries via various channels, including phone, email, and live chat.
• Provide accurate, valid, and complete information to customers' requests and inquiries.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal departments to ensure customer needs are met effectively.
• Stay updated on product knowledge to provide relevant information to customers.
• Assist with creating and maintaining a positive, customer-focused work environment.