[SO] Senior IT Consultant

We are seeking an accomplished Senior IT Consultant who is knowing German is a plus to join our high-performing team dedicated to delivering innovative internal IT solutions that empower our global organization of 500,000 users. In this pivotal role, you will collaborate with a team of Business Analysts and IT consultants to navigate complex workflows platform, drive strategic migration efforts, deliver insightful business analytics, and offer expert guidance on all aspects of IT solutions. Your blend of leadership, technical acumen, and strategic vision will be instrumental in shaping the future of our IT landscape and ensuring alignment with overarching business goals.

Key Responsibilities:

• Leadership and Teamwork: Provide inspirational leadership and cooperativeness to a team of BAs and IT consultants, fostering a collaborative and high-performing environment that encourages professional development and knowledge sharing.

• Workflows Platform Modernization: Conduct the analysis of workflows platform, meticulously documenting requirements and identifying gaps to facilitate a seamless migration to new technologies.

• Requirements Engineering and Documentation: Engage with diverse stakeholders across the organization to elicit, analyze, and document business requirements, translating them into clear, concise, and actionable user stories.

• Cross-Functional Collaboration: Act as a liaison between business units and the development team, fostering clear communication, managing expectations, and ensuring successful project delivery.

• Data-Driven Decision Making: Design and implement business insights dashboards, providing stakeholders with actionable intelligence and key performance indicators.

• Strategic Planning and Advisory: Contribute to the development of business plans, reports, and strategic initiatives, leveraging data-driven insights to improve product efficiency, streamline migration timelines, and drive overall business value.

• Agile Advocacy: Champion Agile methodologies, actively participating in sprint planning, backlog grooming, and retrospectives, and cultivating an Agile mindset within the team.

Work Packages & Additional Responsibilities:

• Stakeholder Management: Cultivate and maintain strong relationships with stakeholders across the organization, adeptly managing expectations, addressing concerns, and resolving conflicts.

• Process Optimization: Identify opportunities to optimize existing processes and workflows, driving efficiency gains and contributing to continuous improvement.

• Change Management: Play an active role in organizational change management efforts, supporting users through the adoption of new systems and processes.

• User Acceptance Testing: Plan and execute comprehensive user acceptance testing (UAT), ensuring that solutions meet business requirements, user needs, and adhere to quality standards.

• Training & Documentation: Develop clear and concise training materials and user documentation to facilitate seamless adoption of new technologies and processes.

• Cross-Functional Collaboration: Thrive in a multinational team with diverse backgrounds and aspirations, fostering intensive collaboration and establishing effective cross-functional development practices.

• Functional Work Item Tracking: Ensure functional work items are clearly defined, tracked, and managed throughout the project lifecycle.

• Non-Functional Work Item Creation: Identify, define, and prioritize non-functional requirements, ensuring they are incorporated into the project plan.

• Engagement Activities: Support or plan activities to engage stakeholders and foster a collaborative environment.

Qualifications

Qualifications & Skills:

• Proven Experience: 5+ years of Business Analysis experience, with a demonstrable track record of success in internal IT solutions and workflows platform migration projects.

• Education Background: Graduate in Bachelor’s degree or preferably Master’s degree in Information Technology Business Management or Computer Science.

• Exceptional communication skills, fluent in English and German.

• Goethe-Zertifikat or TestDaF certification for proficiency in the German language is required.

• Leadership & Mentorship: Proven ability to lead, inspire, and mentor a team of junior BAs

• Analytical Acumen: Exceptional analytical and problem-solving skills, with the ability to dissect complex systems and processes and identify opportunities for improvement.

• Data-Driven Decision Making: Proficiency in data analysis and visualization tools, with a demonstrated ability to derive actionable insights from complex datasets.

• Extensive experience in researching and analyzing market trends and business processes

• Experience working on multiple projects at the same time

• Experience writing SQL queries and using data visualization tools and techniques

• Agile Expertise: Experience working in an Agile environment, with a solid understanding of Agile principles, practices, and ceremonies.

• Technical Aptitude: Familiarity with the software development lifecycle, relevant technologies, and architectural principles.

• Certifications: Relevant certifications such as CBAP, PMI-PBA, or Agile certifications are highly desirable.

• Cross-Cultural Sensitivity: Ability to work effectively in a diverse and multinational environment, demonstrating respect and appreciation for different perspectives and cultural nuances.

Location:364 Cộng Hòa, street, Tân Bình, Hồ Chí Minh 70000, Vietnam