[SO] 1st Level Support (Japanese speaking)

• Handle inbound customer calls and deliver clear, accurate information regarding installations, maintenance, technical issues, and product details

• Process service requests received through web portals, fax, EDI, and other channels

• Coordinate service appointments by managing schedules, confirming bookings, and handling rescheduling

• Utilize CRM systems to log, categorize, and track customer issues for analysis and follow-up

• Prepare and submit regular reports (daily/weekly/monthly) on metrics such as call volume, issue types, response and resolution times, and customer feedback

• Investigate and resolve customer concerns to ensure satisfaction and promote long-term loyalty

• Work hours: Monday to Friday, 7:00 AM – 4:00 PM (Vietnam time)

Qualifications

• Excellent communication Japanese communication skills, both verbal and written (JLPT N2 or above)

• 0-2 years of experience working in a call center environment

• Proficient in Microsoft Office and web-based applications

• Knowledge about concierge services

• Strong interpersonal skills

• Strong organizational skills and attention to detail

• Ability to engage with customers and create a positive customer experience

• Ability to work in a fast-paced environment with daily work processing deadlines

• Ability to work effectively without supervision

• Strong in leadership, empathy, communication, and team orientation

Location: Office Haus Building - 32 Tan Thang, Son Ky Ward, Tan Phu District, Ho Chi Minh City, Vietnam