[Shopee] Helpdesk Engineer

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices, and printers

• Troubleshoot and resolve end-user application issues, maintain and update technical support documentation

• Handle asset management, maintain inventory, and liaise with vendors

• Maintain and monitor office network infrastructure, IT security, and antivirus tools

• Other duties include performing first-level troubleshooting and support for scheduled server backups, system monitoring, and reports

Yêu cầu công việc:

• Diploma or degree in Computer Sciences, Information Technology or a related field preferred

• Minimum 3 years of relevant experience operating in a similar role

• In-depth knowledge of computer hardware, software, and OS (Windows and macOS)

• Understanding of TCP/IP, IP addressing, and LAN technology including switching and routing fundamentals

• Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus

• Professional Qualification - Microsoft Certified/CCNA is a plus

• Knowledge of basic setup and configuration of Cisco devices such as firewalls, switches, IP phones, wireless controllers, and access points is a plus

• Competent at documenting standard operating procedures and knowledge articles

• Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities

• Excellent verbal and written communication skills in both Vietnamese and English

• Enthusiastic and willing to learn in a fluid and fast-paced environment

• Passionate about IT technology and wants to make a difference with technology solutions

• Good interpersonal and communication skills to interact effectively at all levels

• Strong analytical and troubleshooting skills