Service Quality Control Executive (SQC)

Responsibilities

• To manage relationships with all external providers to ensure high customer satisfaction levels and cost control
• External providers include: garages; dealer workshops; windscreen repair centers; surveyors; loss adjusters; towing companies; claim hotline outsourcing; roadside assistance outsourcing; car inspection companies

Job Duties

• Create and maintain documents detailing Service Standard Requirements (SSRs) for providers
• Carry out Quality Assessment and report any providers who are not meeting SSRs to Senior SQC Executives
• Collate information on any customer complaints relating to external providers
• Support Senior SQC Executive by assisting with other duties when requested

Requirements

• Bachelor’s degree or higher
• Fluent in Thai
• Willing and able to travel around Thailand
• Good administrative and computer skills
• Accuracy and attention to detail
• Relevant insurance certificate is an advantage
• At least 2 years of non-life claims experience