Respond to all Member Support Requests within the defined Service Level Agreement (SLA), while providing financially accurate information and the highest quality member experience.
Provide guidance and support to the offshore team with outreaches to members with an outstanding balance to reduce the Accounts Receivables (AR) and meet the monthly collections goal.
Provide a high-quality experience to both our members and our internal and external teams
Constantly look at areas for process improvement; Aptitude to challenge current processes and communicate proposed solutions to the territory lead.
Review and reconcile member accounts to ensure good financial standing and to ensure correct payment processing
Cooperate with other stakeholders and local banks (if needed) to resolve issues relating to payments, invoices, cash reconciliation, member’s queries, refunds.
Be the regional point of contact for any inquiries from members or other WeWork teams
Possess the ability to thrive in a fast-growing environment and must have willingness to pitch-in when asked to support other areas.
Update various trackers provided by leadership in a timely fashion while adhering to ad hoc project deadlines
Liaison and support to the tax team
Participate in ad-hoc projects as they arise.
Responsible for some local tax activities (regarding output VAT and WHT) in Thailand.
Manage issuance and delivery of local tax documents related to member’s invoices and payments (such as: Local tax invoices and receipts);
Collect, maintain, and update database of members’ legal company information (tax ID, name, address...)
Review and manage member’s submission for required certificates (such as WHT certificates) when applicable.
Prepare a monthly/ quarterly report of collection
Perform AR adjustments according to the local tax laws.
Reconcile monthly Collection and Output VAT with tax team, finance manager and auditors.
About You
1-3 years of relevant work experience
Degree/Professional qualification in Business Management/Accounting/Finance related field is a plus
Good understanding of Thailand regulations on output tax and invoicing
Fluency in English
Demonstrate ability to prioritize and manage critical situations
Proactive and reliable; driven to achieve team goals; ability to display initiatives and work independently to complete assigned tasks and responsibilities, with limited supervision
Excellent interpersonal and communication skills
Proficiency with Microsoft Office Suite (especially Excel) and Google Drive Systems
Attention to detail and high adaptability to work in a fast-paced environment
Strong problem solving and time management skills
Skills
Interpersonal Skills
MS Office
Finance + Accounting
Business management
Functions
Accounting & Finance
Job Overview
Job Type:
Full-Time
Company
WeWork
1 active jobs
Industry:
Building, Infrastructure & Construction
Ready to Apply?
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