Retail Learning and Development Partner

What Impact You Can Create At Chanel

• Act as an internal boutique learning specialist and supports boutique staff in their learning journey and growth in the workplace
• Customize learning solutions and individualized coaching methods
• Be the Fashion Advisors’ trusted “go-to” advisor in Learning and Development
• To engage and develop the boutique sales force and transmit brand values to inspire them to provide exceptional client experience, as well as to enjoy, learn and grow whilst doing so
• To facilitate in-boutique training, learning solutions (including digital ones) and field coaching and follow-up
• Partner with Head of Boutique to strategize and develop a comprehensive people development plan to plan and track coaching conversations with boutique staff to help them in their work and in meeting performance and service objectives
• To ensure and measure learning and coaching effectiveness in order to achieve learning and business objectives
• Onboard new hires in the boutique
• Proactively provide new people intelligence or pulse of the retail teams to the leadership team

You are energised by

• Collaborating with a dedicated team in a fast-paced retail environment.
• Providing expert advice and support to both staff and clients.
• Engaging in projects that challenge and expand your skills.

What You Will Bring

• Minimum bachelor’s degree (any field)
• At least 3 years’ work experience in a coaching/training/mentoring/learning & development/ training in Fashion related business
• Excellent interpersonal and coaching skills
• Strong passion for people development and client service excellence
• Strong presentation and communication skills
• High energy level, ability to exercise assertiveness when required
• Organized and able to work independently with minimal supervision
• Ability to work at the boutique and retail hours