Major Responsibilities

• The Restaurant Manager is responsible for managing all aspects of a specific department(s) within the restaurant including the selection, development and performance management of restaurant employees, optimizing profits and increasing sales. Manages scheduled shifts ensuring guest satisfaction. Manages all operational issues ensuring The Oriental’s standards of quality and service are met.
• To assist in the preparation of the department Sales and Marketing plans.
• To ensure that the Outlets Operational budget is in line and cost are strictly controlled maximizing profitability
• To maximize profitability of the restaurant by increasing turnover (revenue and covers) as a first priority and controlling costs as a second priority.
• To formulate and continually upgrade a Departmental Operations Manual detailing standards of performance, policies and procedures and service standards pertinent to the efficient operation of the outlet in accordance with Mandarin Oriental Legendary Quality Experiences
• To ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience
• To ensure guest needs and guest expectations are met by providing an efficient and professional service.
• To liaise with the Kitchen to ensure a consistently good standard of food quality, efficient profitability and creative presentation.

Qualifications

• Bachelor's Degree or Master's Degree in Business, Hospitality Management or other related fields.
• 5 years experience in high volume restaurant operation.
• Computer literate and proficient in Infogenesis & Microsoft office.
• Thai & English language proficiency, both verbal and written.
• Good interpersonal relationship with positive attitude.
• Hard-working and able to work under pressure.
• Experience in Banquet would be receiving special consideration.