Job Description

-Responsible for seller's policy compliance management and education, building up the implementation process and working with cross-functional partners, to optimise the Seller Center (e.g. Account Health) for operational efficiencies;

-Provide analysis and regular reporting of business performance;

-Work closely with seller facing teams to ensure robust seller education and transparency on new initiatives across regional markets;

-Monitor, execute, and enforce seller policies to drive impactful behaviour;

-Support cross-functional projects through involvement in project planning, implementation, and testing;

-Identify areas for seller performance improvements and implement where practicable;

-Provide advice and support to channel, category, customer care and support stakeholders so as to achieve seller performance KPIs;

-Prepare new, and improve existing project and operational documentations to achieve operational excellence;

-Extract, transform, and load (ETL) data from Lazada data warehouse through SQL for analysis, where needed.

Job Requirements

-University graduate with strong Bachelor’s degree and above;

-At least 1-2 years of work experience in marketplace e-commerce governance strategies, policy-making, or compliance role.

-Structured and analytical when presented with challenges, creative and flexible in proposing enhancements and solutions.

-Excellent program management and stakeholder management skills, with the ability to plan and drive projects, and also to coordinate with cross-functional stakeholders.

-Excellent English oral and written communication skills, including the ability to be structured and analytical in proposing improvements and solutions.

-Enthusiastic in appreciating and resolving e-commerce platform challenges.

-Experience with analytical tools (e.g. Microsoft Excel, SQL knowledge and scripting) to drive data analytics and reporting.

-Self-motivated, pro-active individual, and able to work under pressure.