Partner Services Supervisor

Job Description

- Lead a team of PS who provides the best experiences to partner

- Improve Partner experience and design partner service of standard operating procedure and build FAQ for agents

- Provide solution for operational problem to improve partner experience

- Assisting partner service staff with duties where required.

- Monitoring and authenticating returns, refund, and claims

- Investigating and solving partner complaints.

- Preparing partner procedures and policies.

- Performing additional duties where needed.

- Provide support to partner about selling and order management

- To support and suggestion on vendor validation & document approval for new partner

- To investigate and suggest on warning against fraud operation

- Negotiate Partner to resolve dispute

- To verify withholding tax and finance manual adjustment

- Well collaborate with colleagues and other departments with good attitude (NocNoc core values)

Job Specification

- Bachelors (BA or BS) in related field

- 2+ years of work experience in a similar position

- Proficient knowledge of customer service, and standard office practices and procedures.

- Proficient computer skills.

- Strong teaching abilities and mentoring skills.

- Outstanding communication skills, both written and verbal.

- Strong people management skills.

- Outstanding organizational skills.

- Available to work shifts.