Logo
  • Pro Profile
  • Jobs
  • Career
    Career PathwayGrowthEducationInspirationPersonality
    Jobs & IndustriesJob SearchResume & PortfolioSalaryWell-being
  • Education
    Online CoursesMasters Programs
  • Resume Builder
  • Corporate Users



  • Jobcadu Logo

    Best career platform for job search, recruitment, career assessment & education

    10,000+

    Jobs

    Jobs Functions

    Administration & Office

    Marketing

    Customer Service

    Information Technology (IT)

    Accounting & Finance

    Human Resources & People

    Production & Supply Chain

    Engineering

    For Job Seekers

    Jobs

    Resume Builder

    Education Resources

    Resume Resources

    For Corporate Users

    Post Jobs

    Pricing

    Resources

    About Us

    Terms of Use

    Privacy Policy


    © 2025 Jobcadu. All rights reserved

    Overseas Customer Service Manager

    Full-Time
    Bangkok, Thailand
    Posted: September 3, 2024
    Position Details

    Areas of Responsibility

    • Lead and manage customer service department in Overseas
    • Establish CS Overseas Organization.
    • Respond to customer queries in a timely and accurate.
    • Process incoming customer orders, returns, and invoice credits.
    • Ensure orders are shipped to customers in a timely manner and expedite vendors as necessary.
    • Investigate customer problems and find solutions.
    • Follow up on custom print requests to ensure they are completed timely and correctly.
    • Provide order status update reports to all customers on a weekly basis.
    • Create purchase orders for outside vendors.
    • Ensure orders are shipped to customers on time and expedite vendors, as necessary.
    • Create item codes in operating system
    • Consult customers how to use products
    • Solve all customer’s complaints related to products and services
    • Support Sales and Marketing teams in technical terms
    • Continuously improve the level of customer satisfactory about TOA’s products and services
    • Train & coach painters and salesmen about TOA products ‘knowledge & application
    • Co-ordinate with R&D and Marketing teams in product improvements
    • Build up and deploy the customer complaint database via statistical analysis tools to identify strategies for improvement
    • Develop staff training programs and reference manual. Perform quarterly staff performance evaluation
    • Implement customer service policies and procedures
    • Prepare department budget and control costs
    • Ensure that rules of SHE is compiled in CS department
    • Others per assigned

    MINIMUM REQUIREMENTS

    • Bachelor Degree of Supply Chain/ Logistics/ Chemical Engineering or equivalent.
    • Experience "10 years of experience in order management. A deep understanding about decorative and industrial paints is an advantage.
    • At least 3-5 years in experience/ technical service operation.
    • Specific knowledge hard & soft skills (Competencies) "Fluently in speaking and writing in English
    • Initiative, able to work under pressure, intelligent, willing to travel.
    • Must be strong in problem solving skill.
    • Good human relations. Systematic thinking skill.
    • Good management skills and leadership.



    Skills
    Customer Experience
    Interpersonal Relationships
    Soft Skills
    Technical support
    Customer Service
    Problem Solving

    Functions
    Customer Service

    Job Overview

    Job Type:

    Full-Time


    Company

    TOA Paint  logo

    TOA Paint

    34 active jobs

    Industry:

    Other

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

    Similar Jobs

    SeaMoney

    SeaMoney

    11 months ago

    CS Performance (SeaMoney)

    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Problem Solving
    Customer Service
    Jobcadu Head Hunter

    Jobcadu Head Hunte...

    over 1 year ago

    GSA - Varivana Resort Koh Phangan

    Surat Thani, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Customer Service
    Customer Service
    Indorama Ventures

    Indorama Ventures

    10 months ago

    Polyester Marketing and Sales

    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Customer Service
    Customer Service
    Thonglor Pet Hospital

    Thonglor Pet Hospi...

    about 1 year ago

    เจ้าหน้าที่อาบน้ำตัดขน (Grooming)

    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Customer Service
    Customer Service
    Agoda

    Agoda

    8 months ago

    Specialist, Flight Operational Excellence

    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Problem Solving
    Customer Service
    American Express

    American Express

    27 days ago

    Customer Care Professional

    2 - 4 years
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Customer Service
    Customer Service
    Ocean Life Insurance

    Ocean Life Insuran...

    about 1 year ago

    Call Center ภาษาอีสาน

    Thailand

    Salary

    Let's discuss

    Skills & Functions

    Problem Solving
    Customer Service
    Jobcadu Head Hunter

    Jobcadu Head Hunte...

    over 1 year ago

    Customer Service (English Skill) - The Thai Silk (Jim Thompson)

    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Customer Service
    Customer Service
    Suntory Pepsico Beverage Thailand

    Suntory Pepsico Be...

    about 1 year ago

    Call Center Associate

    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Customer Service
    Customer Service
    Jobcadu Head Hunter

    Jobcadu Head Hunte...

    over 1 year ago

    Major Cineplex - พนักงานบริการลูกค้า

    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Customer Service
    Customer Service