Ops Key Account Management - Operations, Shopee

• Act as main contact point between managed sellers and other departments for all operational inquiries

• Manage and resolve operational questions & issues faced by sellers on a day-to-day basis.

• Analyze, monitor, and report seller’s performance using operational metrics.

• Proactively flag out non-performing sellers and put up an improvement plan for them.

• Visit sellers in their offices/warehouses to understand their process flow

• Build strong relationships with sellers to gain in-depth understanding of seller’s insights.

• Perform other duties as assigned by the line manager.

Yêu cầu công việc:

• Maximum one year of experience is required.

• Preferred background in business administration/ supply chains/ key account management

• Have knowledge/ experience in e-commerce industry is a plus

• Good communication, negotiation, and problem-solving skills

• Possess a customer-oriented mindset

• Good at data analysis skills and Microsoft Excel is a big plus

• Able to work under pressure with fast paced environments