Main Duties & Responsibilities

• To have very good working knowledge of reservations operations at property level.

• To have very good working knowledge of the PMS system (OPERA PMS & HMS PMS)

• To have good working knowledge of SynXis Central Reservation platform and OTA extranets to support properties.

• To ensure data standards are maintained and data is seamlessly connected to the PMS.

• Conduct data entry audit on Reservations and Guest profiles and reach out to properties to correct the data.

• Provide periodical on-line and onsite training of the properties reservations & front office, by improving their knowledge of the system and optimize its usage.

• Support & guide new opening properties systems reservations operations

• Creates and maintains excellent rapport with properties.

• Support Associate Director, Reservation and Distribution Systems team as and when required.

• Report any suggestions, recommendations to management

• Perform other duties that maybe assigned by management.

Qualifications

• Minimum of 2 years of Revenue, Reservations, e-Distribution, Front office experience in the hospitality industry.

• Experience in Opera Property Management systems is essential

• Experience in HMS PMS Property Management systems is highly regarded

• Experience in SynXis Central Reservation System is highly regarded

• Experience in Microsoft Office suite of products.

• Thai National preferable, with good English and communication skills.

• Training experience is highly regarded.

• Chinese speak & read is highly regarded

• Travel may be required.