What will I be doing?
As a Night Manager, you are the first point of contact for any general management related queries that arise outside normal operating hours. The position has a Front Office focus but also has responsibility for overall hotel operations in the absence of Functional Managers, including but not limited to the following tasks:
- Be visible in the hotel lobby and other public areas
- Represent the General Manager and other Senior Managers in their absence
- Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
- Handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution
- Ensure that all Guest complaints are managed promptly and completely
- Support the Night Auditor with all Front Desk and accounting related duties
- Produce nightly reports, as required
- Inform other departments of Guest special requests, including early/late departures and room changes
- Maintain awareness of all hotel areas
What are we looking for?
A Night Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Have a degree, diploma, or formal certification in Hotel Management or equivalent
- A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectors
- Current and demonstrated knowledge of health and safety and security procedures
- Calm, efficient, and able to work well under pressure
- Excellent inter-personal and communication skills
