The Four Seasons Hotel Bangkok is looking for a Guest Services Officer. This person must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell.
Welcomes and creates a strong sense of arrival for hotel, restaurant and banquet guests. Arranges for cars to be parked or retrieved. Arranges transportation for guests.
Essential Functions
Respond to Resident support needs with the highest level of timeliness, hospitality and professionalism. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence best practices.Ensure timely and quality-driven completion of service request.
Greets owners and guests who arrive by private car, taxi, or limo by opening their car door and welcoming them. Assists them exiting from cars. Issues appropriate valet parking ticket to guests. Gives verbal greeting to guests arriving on foot.
Unloads items from car, tags it and issues claim tickets when appropriate. Assists to deliver items to the unit.
Assures the smooth flow of traffic on the drive by directing cars and directs valet parkers to park cars. Ensures the drive is a one-way only, does not permit unauthorized vehicles to pull into the entrance drive way.
Provides directions, recommendations, and information about the city and its attractions. Hails taxis as needed.
Resolves owner complaints, assists in all inquiries in connection with services, hours of operations, key personnel, in-house events, etc.
Visa and Work Permit sponsorship is not available for the role. Only successful candidates will be contacted.
Skills
Customer support
Guest Service Management
Hotel
Service Mind
Functions
Customer Service
Job Overview
Job Type:
Full-Time
Company
Four Seasons Hotels and Resorts
12 active jobs
Industry:
Hospitality, Tourism & Travel
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