As a Senior Strategic/Lead Designer in I&D, you will:
- Lead the full strategic design process hands on to transform customer insights into impactful opportunities for growth
- Lead qualitative research and synthesize learnings into actionable insights and tangible artifacts (e.g. personas, customer journey maps, opportunity maps)
- Co-facilitate ideation workshops and creative sessions
- Envision and conceptualize new business ideas and services with game changing potential and bring them to life through creative storytelling
- Iteratively design and refine solutions through low- to high-fidelity prototyping
- Stand up experiments and pilots to validate/evaluate new products, services, or businesses
- Work closely with case management to support cross-functional process management and project delivery and ensure that I&D delivers successfully
- Help ensure that I&D is successful at delivering high impact results
- Independently run your workstream; help identify, prioritize, and execute on highest value add activities
- Consistently help build alignment on case priorities and backlog; enable seamless relationship with case team
- Effectively collaborate with, co-create with, and influence multiple stakeholders (case team, client team, experts, outside partners)
- Help to bring Bain to the next level as a business
- Enhance I&D brand through support of external marketing activities
- Play an active role in the recruitment of new design talent
- Build the I&D knowledge base by capturing learnings from client engagements
- Teach and transfer knowledge, expertise, and capabilities to Bain teams and client teams
- Serve as a mentor and coach for more junior members of the (design) team
- Contribute to I&D culture creation and take on team, office, or firm initiatives
Success in this role will require:
- 3-5 years of hands-on experience shaping digital products, services, and/or new ventures (or equivalent experience)
- A thorough understanding of Design Thinking and Agile methods
- Skillset expertise focused on strategic design, research, UX, UX/UI, service design, or digital product design
- Comfort with and passion for all parts of the design process, from early-stage insights gathering, to strategy definition, concepting, and prototyping
- Fluency in working with state of collaboration and prototyping tools (e.g., Figma, Miro, Webflow, Adobe CS)
- Excellent communication, presentation and collaboration skills
- A highly ambitious and entrepreneurial spirit with the ability to thrive in a dynamic and fast-paced environment
- This role requires approximately 30% (APAC) travel to clients.
- Please add any regional adjustments here
An ideal candidate will also have:
- Experience working in a client services environment
- A basic understanding of product and business strategy
- Bilingual or Multilingual is a plus - Thai speaking is highly preferred
