What will I be doing?
As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:
- Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards
- Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work
- Provide excellent guest service
- Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
- Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others
- Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
- Request flowers for special occasions (marriage, death, maternity ...). Besides providing embroidery for special linen (wedding and pampering)
- Control makes monthly Lost and Found and donations
- Check the uniforms and send for c leaning and / or repair
- Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily
- Makes daily guest clothing release of guests that use the laundry service
- Makes monthly closing of Laundry expenses and provision of same
- Replaces (a) Laundry Attendant in case of holidays, days off or absences
What are we looking for?
- Planning and organizing
- Good oral and written communication
- Previous experience in Laundry
- Good interpersonal skills
- Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
- Committed to delivering a high level of customer service
- Excellent standards of clean
