Hotline Healthcare Claims Manager

• Handling 24/7 inbound and outbound calls about customers and sales’ Healthcare claims concerns, enquiries and complaints in a timely manner and in accordance with company’s policy, providing right information, appropriate solutions and alternatives;

• Handling hospitals/medical providers’ enquiries for arrangement of direct billing services to MVL’s clients;

• Contribution as Subject Matter Expert in projects relating to enhance healthcare services;;

• Collaboration with cross departments/functions to smoothly solve all claims-related issues and reach claims objectives;

• Duties to support Department targets and Company objectives as and when assigned by Team leader/Line Manager.

What we're looking for:

• EDUCATION / TRAINING

  University or College Degree

  English intermediate is preferred

• PROFESSIONAL / TRADE QUALIFICATION

  Insurance Business

• COMPETENCIES

  Hard working, honesty, be able to work under high pressure

  Negotiation

  Problem solving skill

• EXPERIENCE

Having experience at least 3 years in insurance.

• COMPUTER PROFICIENCY

MS Office

• KEY WORKING RELATIONSHIP

Good attitude and respect colleagues

Team work