Head of Death and Major Claims

JOB SUMMARY:

- Co-operate with Vice President and high-level executive to initiate project and action plan to support the company’s business plan and direction.

- Transfer the policy from high management to the team via project and action plan.

- Manage direct down line for planning, organizing, setting up and evaluating performance in major and death claim of Ordinary Life, Accident and Health and Group business.

- Manage and provide suggestion to complicated case in term of OIC complaint or witness in court in sued case.

- Manage project and action plan of all functions of major and death claim by motivating, monitoring and advise proper solution to down line manager.

- Co-operate with other departments, reinsurer and partners for initiative, negotiating and setting up process to improve business.

- Improve claim process with the most efficiency.

Main Responsibility:

- Motivate and organize team to perform all functions of major and death claim for all distribution channel with good quality as per commitment and with good team work environment.

- Monitor team performance and find a proper tool to indicate and improve all functions in team.

- Provide expertise to team to improve their process and team performance.

- Support internal & external customers and deliver outcome with good quality to them.

- Design proper major and death claim guideline and revise it regularly to be competitive and up to date professionally.

- Initiate project and action plan to support the company’s business plan and direction.

- Prepare & update user manual/ SOP for new & existing products for all distribution channels to comply with internal & external regulation.

- Perform other duties or special assignment as required.

Qualification:

- Bachelor’s degree in any fields, medical or legal field is preferred.

- At least totally 7 years experienced in insurance business including at least 5 years of major and death claim.

- Team management experienced at least 5 years

- Managerial competencies: Analytical skill, logical and initiative skill, good communication, service mind, proactive team work, ability to work with under pressure.

- Strong English language

- Strong Computer skill : Ms Office