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    Digital Application Support Specialist

    full-time
    Bangkok, Thailand
    Posted: September 24, 2025
    Deadline: October 24, 2025

    Position Details

    Job Responsibilities

    • Lead the Charge: Act as the key expert for resolving complex technical issues across our digital platforms, including Web, Mobile, AI, and Data Analytics.

    • Own the Solution: Drive the entire incident lifecycle—from initial diagnosis and root cause analysis to implementing long-term preventative fixes, ensuring all issues are resolved within SLA.

    • Analyze and resolve production issues and data and execute queries to correct data, highly complex business requirements, and request (bug, support, modification, enhancement, etc.)

    • Prioritize for Impact: Strategically manage and prioritize incidents, enhancements, and user requests to align with critical business goals.

    • Document issue summary, Communicate with stakeholders on a regular basis with status reports

    • Provide data preparation, update master data, and configuration.

    • Ensure the production environment: Proactively monitor our application production environments to guarantee system health, stability, and readiness.

    • Assist in new implementations, installations, upgrades, and migrations of systems

    • Assist in the rollout of existing applications.

    • Attain good levels of feedback with business users and internal stakeholders.

    • Communicate with stakeholders on a regular basis with status reports

    • Escalate or delegate issues in a timely manner if needed.

    • Coordinate testing as needed for support.

    • Provide training to users and team

    • Be a central point of contact for production application support on assigned applications.

    • Follow up with the development team, users, and perform testing until incidents are closed.

    Job Qualifications

    • Bachelor’s degree in information technology, computer science, engineering, IT, or a related field.

    • Minimum of 5 years of experience in application support, with at least 2 years in a leadership or senior capacity.

    • Hands-on experience in database inquiry (SQL) and reporting generation would be an advantage.

    • Experience or familiarity with AI concepts and their application in support systems would be a strong advantage.

    • Flexible, creative, and up-to-date in the Technology movement to create business solutions

    • Able to multitask and prioritize workload, supporting multiple projects.

    • Good command in English (Minimum 750 TOEIC score)

    • Goal-Oriented, Unity, Learning, Flexible


    Skills

    Computer Science
    Engineering
    SQL
    Flexibles
    Creative

    Functions

    Information Technology / Telecommunications

    Job Overview

    Job Type:

    full-time


    Company

    Gulf Energy Development Public Company Limited logo

    Gulf Energy Development Public Company Limited

    37 active jobs

    Bangkok

    Industry:

    Other

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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