Customer Support Officer [AIS Fibre]

Role & Responisibilities

• Verify customer application documents.
• Coordinate with technicians to ensure on-time installation appointments.
• Support Order changes in customer information and service details during installation.
• Coordinate and reschedule appointments with customers.
• Punctual control and Coordinate with technicians and Monitor the attendance of technicians to ensure on time.
• Verify and confirm appointment cancellations.
• Verify and approve Job Installation.
• Other related tasks as assigned.

Qualification

• Bachelor's degree in any field , age not over 23-35 years old.
• Excellent communication skills
• Have service mind and Customer-focused mindset
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of computer applications and software (e.g. Customer support software and Microsoft Office)
• Ability to work in a fast-paced environment.