Customer Renewal Executive

Renewal Execution Tasks

• Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and replacements.
• Leverage internal SAP networks to navigate cross-functionally and regionally.
• Possess knowledge of SAP Cloud Terms and Conditions.
• Understand and deploy negotiation methods that are mutually beneficial to SAP and the customer.
• Knowledgeable in commercial metrics and forecasting principles.

Experience & Language Requirements

• Experience in a customer facing role with ability to influence different stakeholders using strong relationship and communication skills.
• Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.
• Ability to work through multiple SAP commercial software systems.
• Proven ability to organize and prioritize tasks while being process oriented.
• Communicate clearly both orally and in written form and proven ability to build strong relationships.

Education

• Bachelor’s Degree or equivalent comparable experience

Professional Training & Certification

• None required